At Fast Lane Wireless we strive for 100% Customer Satisfaction! Our Quality Control is one of the best in the business. To back it up, if your purchase is not working correctly or you experience any issues with an item purchased from Fast Lane Wireless, we offer a 30-Day Exchange or Refund Policy. Please contact us and have the following information available: Purchaser's name, date of purchase, auction number, type of phone, and the problem you are experiencing. You will receive a prompt response!