Our Quality Control is one of the best in the business and we strive for 100% customer satisfaction. To back it up, if an item is not working correctly or there are any problems at all with an item purchased from Fast Lane Wireless we offer a 30-Day Exchange or Refund Policy. Please contact us through Ebay and state your name, date of purchase, auction number, type of phone, and the problem that you are having and we promise a prompt response.